Policies

IMPORTANT INFORMATION CONCERNING YOUR STAY  AT THE BURNT TOAST INN


BURNT TOAST INN POLICIES

There is a resident dog by the name of Gus.....He is quite loveable BUT, If you have any fear of dogs I would not recommend booking The Burnt Toast Inn (William Street) but rather my Washington House (two blocks over) since Gus does not stay there!! Please call me if you have any questions.

Filtered water is available for filling your water containers. No need to purchase and bring plastic water bottles to the inn. In the frigerator you will find glass bottles filled with filtered water to take to your rooms.

Preferred checkin is between 4 p.m. and 6 p.m. Check-out is 11 a.m. Early check-in or late check-out may be possible with prior notice. 

Please ensure that you provide us with accurate phone and email information that we can use to contact you while you are traveling.

The Burnt Toast Inn is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please call and email us at least FOURTEEN DAYS prior to your reservation arrival date.

In the unlikely event that you must cancel with less than FOURTEEN DAYS notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation.

Rates/policies are subject to change and vary during high impact periods and special requests. *A 60 day cancellation notice is required on whole house bookings. Holidays and special events including football weekends, art fair, etc. require 30 days notice to cancel. Whole house bookings for Graduation weekend require a 6 month cancellation notice.

It is our policy to charge your card for the entirety of your reservation within the cancellation period for your reservation. Standard reservations will therefore be charged FOURTEEN DAYS PRIOR to your arrival. SPECIAL EVENTS reservations will be charged within their cancellation period. THIRTY DAYS OR 6 MONTHS.... Please check with us if you are unsure of your reservations cancellation time frame.

We will not enter your room during your stay, if you require any extra towels or anything of that nature please ask us.

Guests are responsible for the replacement cost of any missing/broken items of Burnt Toast Inn.

Absolutely No Smoking inside; however designated outdoor smoking areas are available.

So sorry but Pets are no longer allowed. Poor Gus gets picked on!

This is an adult only Inn but, if the whole house is rented to a single party, children are allowed. Please be aware the inn is not child proofed therefore guests will be responsible for anything damaged or broken.

Sincerely,
Sarah Okuyama OWNER
734-353-2121
www.burnttoastinn.com 
415 W William 
Ann Arbor, Michigan 48103
ARRIVAL TIMES
4:00 PM - 10:00 PM
If arriving outside of check-in times, please call to make arrangements.

CREDIT CARD SECURITY
Your credit card information is stored and processed securely.

GUEST RESERVATIONS
We are an Adult Only Inn
The Preferred check in times are between 4:00 and 6:00 but I am well aware that is not always possible. If you can, please keep me in the loop as to your arrival times.   I know this can often be out of everyone's control!     Sometimes it makes more sense if your arrival gets way past midnight that a stay at the airport hotel is more comfortable for everyone concerned.    Something  to consider   .